Shipping & Returns


OUR POLICIES

Place your order & check it twice!

Please review your order carefully and always reach out if you have questions. Maybe we can send you a sample or some more photos?

Email betsy@theestateofthings.com, let's get it right the first time!

RETURNS

We want you to love it, but sometimes things don't always work out...

You can return your items in the original packaging and condition within 14 days of receiving the order for a full refund on the merchandise cost. You will be responsible for shipping fees for the return. We do not refund original shipping charges. 

Refunds are issued in the original payment form and price, not including shipping and handling, re-stocking fees, gift-wrap and return shipping charges. Even if your item was sent via freight, you will be responsible for the return shipping charges.

Ineligible Items for Return
Our vintage and one-of-a-kind items are not eligible for return. Personalized or custom items, final sale items, light fixtures and wallpaper are also ineligible.


Damages
Upon receipt, please inspect your items carefully for any damage or defects that may have occurred in transit and contact us immediately. Claims against damaged items must be made within 48 hours of receiving the item by emailing betsy@theestateofthings.com. Claims made after 48 hours cannot be accepted. Please be prepared to transmit photos of the damage to us electronically. Inspect your delivered item before you sign to ensure there's been no freight damage.

 

SHIPPING

Please see our shipping chart to determine ship costs.

Merchandise Shipping 3-7 days
Up to 6 lbs $15.00
6-10 lbs $25.00
10-20 lbs $40.00
Over 20 lbs &/or Multiple Boxes $50.00




For orders traveling to Alaska or Hawaii, we will add $15.00 to the shipping fee. Some larger items may be subject to an additional shipping service charge.

Items will be shipped within 1-3 business days of your order. We ship using either UPS or USPS, and in the U.S. shipping can take up to 5 business days from date of shipment to arrive. Items shipped directly from our suppliers may take longer to arrive. When your order is processed, you will receive an email containing a tracking number and confirming that your package has been sent.

Once your tracking number has been issued, the property now belongs to you and is out of our hands. We trust the USPS and UPS to provide a great service. In the event that you do NOT receive great service from USPS or UPS, we will be happy to assist, but there is not much that we can do. 

All domestic packages are insured up to a minimum amount of $100. If you would like additional insurance, we are happy to work that out with you, please contact us.


Some items may be backordered or out of stock, you will be notified via email if your chosen item(s) are backordered.

"Neither snow, nor rain, nor heat..."

There are environmental factors that may disrupt mail or courier service that are out of our control. Rest assured we are doing our best to make sure your order gets out our door quickly and arrives to you safely.

If you need expedited delivery please email betsy@theestateofthings.com

Orders shipped to California or North Carolina will be charged sales tax.

For international orders please email betsy@theestateofthings.com with your shipping address and items for purchase to receive an accurate shipping quote. Shipping charges vary depending on the weight of the package and the destination.